How can we help you?
Find answers to common questions about your orders, delivery, payments, and more.
Shopping & Ordering
Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for a faster experience.
Orders can be modified within 30 minutes of placement. Please contact our support team immediately if you need to make changes.
No, there is no minimum order value. However, orders above ৳500 qualify for free delivery.
Payment & Billing
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and all major credit/debit cards (Visa, Mastercard).
Yes, we use industry-standard encryption to protect your payment details. We do not store your sensitive card information.
Shipping & Delivery
Standard delivery takes 2-3 business days within Dhaka and 3-5 business days nationwide. Express delivery is available for select areas.
Yes! Once your order is shipped, you will receive a tracking link via SMS/Email. You can also track it from the "Track Order" page.
Returns & Refunds
We offer a 7-day return policy for unused and unopened items. Perishable goods like vegetables cannot be returned unless damaged upon arrival.
Please contact our support team with your order ID and reason for the refund. Refunds are processed within 5-7 business days.
Still have questions?
Can't find the answer you're looking for? Our friendly team is here to help you.
